One Size Does Not Fit All: Website Templates Are Never Plug and Play

In all of my years of doing website design projects, I have NEVER had a client who didn’t want custom work. I tried out the model of cheap, reusable template sites. None of those projects ever stayed within the scope of a template and no one was ever happy with using the template “as-is.” People can promise you that a one-size-fits-all template will work for your business, but my own experience is that website designs are never plug and play.

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Lets start with talking about the front end of a website, how it looks when people visit the site. It is entirely possible to start a design project from an example/templated layout. The Divi theme does a great job of providing some good baseline designs to help customers visualize how a site might look and what features it should include. Using one of these as a foundation can be a shortcut, but they don’t match the preferred fonts, preferred colors, and branding of an actual business. There are plenty of tweaks and changes that need to happen to make them match the look of a business brand.

Now lets talk a bit about the back end of a website, the tech and connections that happen behind the design to make the site actually function. Anyone who hands over a pre-built template and tells you to just put in your own photos and text is making a lot of assumptions about your skills.

The template will have placeholder photos. They assume you can figure out how to size and crop your own photos to match. They assume you know how to use optimized photos so your pages load quickly. You might ask yourself why you should care about this. One of the primary reasons that search engines will give your site a bad score is because of poorly optimized images. They also assume you can figure out how to avoid leaving odd looking white spaces around the images, that you will limit your text to match the length of the text in the template. I deliberately kept this paragraph in the column beside my feature image to illustrate my point. That is a really big chunk of awkward white space over there. Unlike Word documents, text will not automatically wrap around a photo on a web page.

examples of non mobile friendly and mobile friendly header sizes

Did you look at the template on a mobile phone?

My previous blog post about responsive design goes into a lot more detail about why websites look very different depending on the device being used to view them. One of the most common behind the scenes tasks I do is to make sure headings, photos and page flow work when viewed on a mobile phone. Good templates use good responsive design coding, but there are far too many bad templates that ignore what font size and spacing might look like on mobile phones. If you had a template that used 40 px for header font sizes, would you know how to change that to be smaller for a mobile view? Would you understand the difference between an H1 or an H2 type of header and the importance of having only one H1 on a post or page? I like to use font sizes that can stay the same regardless of view port size for simplicity, but most templates don’t. For mobile, I may keep body text at 16 px but tighten up the spacing between lines.

What are hex codes and why do they matter?

Do you want button colors that match your logo on your website? If you do, then you need to know how to find that color match, how to use a web safe color value for it, and how to change the button background color, font color and border. Hex codes are the web safe value that you assign to colored backgrounds in various parts of a website. The look something like #FFFFF (the hex value of white). If you have a professional graphic designer create a brand book for you, then they will tell you different color values for the colors used in your logo. Some of those values will be for printed materials and some of them will be for online use. You’ll need to figure out what each of them means and where to use them in your marketing materials.

You deserve custom work.

I’m not going to insult you and say that you couldn’t figure out how to do all of the nuanced things that happen to make a website ready to use. You could learn how to make a plug and play template work for you, but even if you can do you really WANT to? I love what I do and I love all of the elements that go into making a professional looking website shine. Very few of my clients share my love of website geekery. I use words like hex code, DNS, recaptcha, tags, hyperlinks, etc. and their eyes tend to glaze over. It is the same reaction I have when a chef talks about the smoke point of oils, or a construction pro talks about PVP pipe or drill bits. I can cook and drill and do handiwork, but it is never going to be a gourmet meal or a perfect join. When I want something my way and done right, I hire someone who lives that work every day. A task that would take me hours to complete and several trips to the hardware store for supplies or special equipment would take them half the time and a fraction of the frustration. Don’t put yourself through the stress of trying to use some one-size fits all solution. If you are like my clients, you will want changes, you will want tweaks and you will want it to be professional and fully functional.

Templates can be a great starting point for a WordPress site, but be prepared for them to be more complicated than just a plug and play solution as some companies may claim. Your company is not a cookie cutter enterprise. Your website shouldn’t be cookie cutter either. You should be prepared to make a lot of little tweaks and changes, some of which may require looking at the back end and understanding web technology, maybe even a little bit of HTML code. If that sounds daunting to you, let me be your expert instead. Let’s chat.  

“I am the founder and primary designer of PCS Creative Services, LLC. With 25+ years of experience in small business operations and communications, and 13+ years of experience in web design, I’ve seen and solved many of the problems faced by business owners. My passion is helping small business owners in Utah build effective, purpose-driven online content. Contact me today.”

Paula Sageser

Wearer of Many Hats, Your Guide to the Wild World of the Web

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